___
Warranty and Repair
Repair Portal Page
Warranty Lookup
Repair Status Lookup
Product Warranty
Information
For some services, you will need a serial
number. Here's where you can find it on
your device.
Find the Serial Number of Your Zebra
Product
Contacts
Contact Support
Find A Partner
Services
VisibilityIQ™ OneCare and Foresight Support
About Zebra OneCare™ Services
Frequently Asked Questions
Software Downloads FAQ
Site Registration FAQ
End User Licensing Agreements
Compliance
Declaration Of Conformity
RoHS Declarations
Battery Care and Transport
Zebra Open Source Usage
Regulatory Labels (E-labels)
Contacts
Contact Support
Find A Partner
Services
VisibilityIQ™ OneCare and Foresight Support
About Zebra OneCare™ Services
Frequently Asked Questions
Software Downloads FAQ
Site Registration FAQ
End User Licensing Agreements
Compliance
Declaration Of Conformity
RoHS Declarations
Battery Care and Transport
Zebra Open Source Usage
Regulatory Labels (E-labels)
NOW AVAILABLE: Product-Focused Search and
Guided Navigation for improved access to
product support.
Read more
.
DESKTOP PRINTERS
ZD411 Desktop Printer
Support
MODELS: ZD411/ ZD411T/ ZD411D
The ZD411 printer is part of the ZD400 Series
Printer family.
Retain proof of purchase for warranty
confirmation.
FULL SPECIFICATION
ZD411T Thermal Transfer Printer (left)
ZD411D Direct Thermal Printer (right)
Menu
The Setup guidelines below will take you to
English documentation. You can
access the localized User Guides in the
DOCUMENTATION tab.
IMPORTANT! Do not connect your printer to a
computer yet!
If you connected your printer to a computer via
USB before driver installation, the printer might
appear as an unknown (unspecified) device in
“Devices and Printers.”
If necessary,
follow these recovery
steps
before proceeding to Step 1.
IMPORTANT: You will need a roll of media (labels,
receipt paper, tags, etc.) to set up your printer.
See the Zebra website or contact your reseller to
help you select the right media for your use. Find
media at
zebra.com/supplies
.
Install the Zebra Printer Driver First
1. Download and install the
recommended Windows Printer Driver v10
Download the driver from the DOWNLOADS
tab.
Follow the instructions in
Installing the
Drivers
to pre-install the drivers. Pause the
driver installation with the drivers preinstalled.
Proceed to Step 2. The driver installation can
be completed after you
Print a Configuration
Report to Test Printing
and connect the USB
cable to the system.
For Steps 2-9, you may watch the following
printer video:
Setup
.
2. Place the printer in a safe location with access
to power and where you can connect with
interface cables or wirelessly to the system.
3. Attach the power supply to the printer and a
grounded power source. See
Attaching Printer
Power
.
4. Load media. Typically, this is a roll of labels,
receipt paper, or tags. See
How to Load Roll
Media
.
The media settings must match the actual
media that you are using. See
How to identify
media type
on the Zebra website.
For label and receipt (continuous) media roll,
see
Adjusting the Movable Sensor for
Web/Gap Sensing
.
For label and receipt (continuous) media roll,
see
Adjusting the Movable Sensor for Black
Marks or Notches
.
5. Load ribbon if you are printing on thermal
transfer media. See
Using Thermal Transfer
Ribbon in the Printer
and
Loading Zebra Transfer
Ribbon
.
The media settings must match the actual
media that you are using. See
How to identify
media type
on the Zebra website.
6. Turn the printer ON. The USB cable should not
be connected to the computer!
7. Calibrate media properties and label
positioning. See
Run a SmartCal Media
Calibration
.
8. Print a printer Configuration Report as a test
print. See
Print a Configuration Report to Test
Printing
.
Use the Configuration Report to find your
printer's model, print resolution (for example,
XXX dpi), programming language (typically
ZPL, CPCL, and EPL), and alpha-numeric serial
number at the top of the printout.
Use the report to set and configure the printer
for various printer communication options
(USB, Wi-Fi, Ethernet, and Bluetooth.
9. Turn the printer OFF.
10. For USB printer communication ports,
connect the supplied USB cable to the printer.
Turn the printer ON.
11. For non-USB printer communication ports,
run the Windows Printer Driver v10 previously
used to preload the drivers. The driver executable
file (such as zd86423827-certified.exe) was
added to your Download folder. See
Running the
Printer Installation Wizard
.
12. Turn the printer ON when instructed.
Windows should automatically detect and
configure your printer for USB port operations.
Network (Ethernet and Wi-Fi), Bluetooth, and
Other (serial port) will require additional setup.
Follow the on-screen instructions and prompts
to complete the wizard.
The printer can connect to multiple uniquely
named ports.
13. Use Windows Printers & Scanners. Access it
with the Windows search bar. Right-click on your
displayed Zebra printer and configure your
printer. Select Print a test page to verify printing
from the computer.
Legacy Windows OS’s use the Control Panel to
select Devices & Printers. Access it with the
Windows search bar. Right-click on your displayed
Zebra printer and configure your printer.
Select Printer Properties to access the Print Test
Page.
Use Printers & Scanners (or Devices & Printers)
to manage printer and communication settings
from Windows. The printer settings must match
the actual supplies that you are using for your
print job and the options on your printer.
You can use the
Zebra Setup Utilities
(ZSU) to
manage Zebra printers (only) and configure them
for your media and ribbon. The ZSU has a variety
of wizards, test functions, command line, fonts,
and communication tools to assist you with setup
and, if you need it troubleshooting.
Getting Started
Downloads
Documentation
Videos
Troubleshooting
Application Software
Additional Resources
Connect with our team
About Zebra
Careers
Events
Story Hub/Newsroom
Investors
Corporate Social Responsibility
Global Locations
Discover
Industry
Products
Services
Success Stories
Resource Library
Support Resources
Support and Downloads
Contact Support
Request a Repair
Product Warranty Information
Developer Portal
Report a Potential Security Vulnerability or
Concern
Stay up to date with Zebra.
Sign up for our newsletter.
Manage Contact Preferences
Legal
|
Terms of Use
|
Privacy Policy
|
Supply Chain Transparency
ZEBRA and the stylized Zebra head are trademarks of Zebra Technologies Corp.,
registered in many jurisdictions worldwide. All other trademarks are the property of their
respective owners. ©2025 Zebra Technologies Corp. and/or its affiliates.
Newsroom
Zebra Blog
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Industry
Hardware
Software
Services
Support and Downloads
Partners
CONTACT ZEBRA
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Support and Downloads
>
Printers
>
ZD411
Warranty and Repair
Repair Portal Page
Warranty Lookup
Repair Status Lookup
Product Warranty
Information
For some services, you will need a serial number. Here's where you can find it on your device.
Find the Serial Number of Your Zebra Product
Contacts
Contact Support
Find A Partner
Services
VisibilityIQ™ OneCare and Foresight
Support
About Zebra OneCare™ Services
Frequently Asked Questions
Software Downloads FAQ
Site Registration FAQ
End User Licensing Agreements
Compliance
Declaration Of Conformity
RoHS Declarations
Battery Care and Transport
Zebra Open Source Usage
Regulatory Labels (E-labels)
Contacts
Contact Support
Find A Partner
Services
VisibilityIQ™ OneCare and Foresight
Support
About Zebra OneCare™ Services
Frequently Asked Questions
Software Downloads FAQ
Site Registration FAQ
End User Licensing Agreements
Compliance
Declaration Of Conformity
RoHS Declarations
Battery Care and Transport
Zebra Open Source Usage
Regulatory Labels (E-labels)
Login
Register
United States - English
Careers
Zebra Blog
Newsroom
Industry
Hardware
Software
Services
Support and Downloads
Partners
CONTACT ZEBRA
NOW AVAILABLE: Product-Focused Search and Guided Navigation for improved access to product support.
Read more
.
___
DESKTOP PRINTERS
ZD411 Desktop Printer Support
MODELS: ZD411/ ZD411T/ ZD411D
The ZD411 printer is part of the ZD400 Series Printer family.
Retain proof of purchase for warranty confirmation.
FULL SPECIFICATION
ZD411T Thermal Transfer Printer (left)
ZD411D Direct Thermal Printer (right)
The Setup guidelines below will take you to English documentation. You can access the localized User Guides in the DOCUMENTATION tab.
IMPORTANT! Do not connect your printer to a computer yet!
If you connected your printer to a computer via USB before driver installation, the printer might appear as an unknown (unspecified) device in “Devices and Printers.”
If necessary,
follow these recovery steps
before proceeding to Step 1.
IMPORTANT: You will need a roll of media (labels, receipt paper, tags, etc.) to set up your printer. See the Zebra website or contact your reseller to help you select the right media for
your use. Find media at
zebra.com/supplies
.
Install the Zebra Printer Driver First
1. Download and install the recommended Windows Printer Driver v10
Download the driver from the DOWNLOADS tab.
Follow the instructions in
Installing the Drivers
to pre-install the drivers. Pause the driver installation with the drivers preinstalled. Proceed to Step 2. The driver installation can be
completed after you
Print a Configuration Report to Test Printing
and connect the USB cable to the system.
For Steps 2-9, you may watch the following printer video:
Setup
.
2. Place the printer in a safe location with access to power and where you can connect with interface cables or wirelessly to the system.
3. Attach the power supply to the printer and a grounded power source. See
Attaching Printer Power
.
4. Load media. Typically, this is a roll of labels, receipt paper, or tags. See
How to Load Roll Media
.
The media settings must match the actual media that you are using. See
How to identify media type
on the Zebra website.
For label and receipt (continuous) media roll, see
Adjusting the Movable Sensor for Web/Gap Sensing
.
For label and receipt (continuous) media roll, see
Adjusting the Movable Sensor for Black Marks or Notches
.
5. Load ribbon if you are printing on thermal transfer media. See
Using Thermal Transfer Ribbon in the Printer
and
Loading Zebra Transfer Ribbon
.
The media settings must match the actual media that you are using. See
How to identify media type
on the Zebra website.
6. Turn the printer ON. The USB cable should not be connected to the computer!
7. Calibrate media properties and label positioning. See
Run a SmartCal Media Calibration
.
8. Print a printer Configuration Report as a test print. See
Print a Configuration Report to Test Printing
.
Use the Configuration Report to find your printer's model, print resolution (for example, XXX dpi), programming language (typically ZPL, CPCL, and EPL), and alpha-numeric serial
number at the top of the printout.
Use the report to set and configure the printer for various printer communication options (USB, Wi-Fi, Ethernet, and Bluetooth.
9. Turn the printer OFF.
10. For USB printer communication ports, connect the supplied USB cable to the printer. Turn the printer ON.
11. For non-USB printer communication ports, run the Windows Printer Driver v10 previously used to preload the drivers. The driver executable file (such as zd86423827-
certified.exe) was added to your Download folder. See
Running the Printer Installation Wizard
.
12. Turn the printer ON when instructed.
Windows should automatically detect and configure your printer for USB port operations.
Network (Ethernet and Wi-Fi), Bluetooth, and Other (serial port) will require additional setup. Follow the on-screen instructions and prompts to complete the wizard.
The printer can connect to multiple uniquely named ports.
13. Use Windows Printers & Scanners. Access it with the Windows search bar. Right-click on your displayed Zebra printer and configure your printer. Select Print a test page to verify
printing from the computer.
Legacy Windows OS’s use the Control Panel to select Devices & Printers. Access it with the Windows search bar. Right-click on your displayed Zebra printer and configure your
printer. Select Printer Properties to access the Print Test Page.
Use Printers & Scanners (or Devices & Printers) to manage printer and communication settings from Windows. The printer settings must match the actual supplies that you are using
for your print job and the options on your printer.
You can use the
Zebra Setup Utilities
(ZSU) to manage Zebra printers (only) and configure them for your media and ribbon. The ZSU has a variety of wizards, test functions, command
line, fonts, and communication tools to assist you with setup and, if you need it troubleshooting.
Getting Started
Connect with our team
About Zebra
Careers
Events
Story Hub/Newsroom
Investors
Corporate Social Responsibility
Global Locations
Discover
Industry
Products
Services
Success Stories
Resource Library
Support Resources
Support and Downloads
Contact Support
Request a Repair
Product Warranty Information
Developer Portal
Report a Potential Security Vulnerability or
Concern
Stay up to date with Zebra.
Sign up for our newsletter.
Manage Contact Preferences
Legal
|
Terms of Use
|
Privacy Policy
|
Supply Chain Transparency
ZEBRA and the stylized Zebra head are trademarks of Zebra Technologies Corp., registered in many jurisdictions worldwide. All other trademarks are the property of their respective owners. ©2025 Zebra Technologies Corp. and/or its affiliates.
Chat with us