Business outcomes and strong ROI
Some of the results we’ve delivered
$7M
Zant savings through
platform engineering
+27%
TradeWin customer
acquisition
improvement
+63%
Customer shift to digital
onboarding versus
human-led
$1.3M
Saved through reduced
customer churn
+75%
Improvement in global
organizations
Business speed
Benefits
Automate, predict, and remediate with modern AI-powered incident
management.
Enhanced Customer Relationships
Centralized customer data enables personalized interactions, building stronger and more loyal relationships
Data-Driven Insights
Advanced analytics provide actionable insights into customer behavior, enabling better decision-making.
Increased Productivity
Integration with marketing, sales, and service tools simplifies workflows and boosts team efficiency.
Streamlined Sales Processes
Automated lead tracking, pipeline management, and reporting improve efficiency and close rates.
Improved Customer Support
Unified communication tools ensure faster response times and consistent service quality
Cloud
Enterprise System
CRM
BulgarSoft Customer Relationship Management (CRM)
Bulgarsoft CRM (Customer Relationship Management) systems are designed to help businesses build stronger customer relationships, drive sales, and improve customer retention
Resources
What is a financial management system
Find out the answer by starting with the basics explained
in this overview of a financial management system, its
components, and the latest technologies and the
business advantages they offer.
New technologies and innovations in
finance
Take a look at why 64% of CFOs say the influence of
their finance function has increased in the past year and
what intelligent technologies can do to support finance's
reach and impact.
Event series for finance and risk
management
Learn about SAP finance and risk management solutions
from industry experts and peers. Hosted by SAP and TA
Cook (TAC), the events showcase best practices, success
stories, and innovations.
Create data-powered, seamless marketing experiences that delight your customers. Marketing helps your team increase campaign engagement, personalize B2B strategies, optimize B2C channels, and gain real-time insights.
Orchestrate smart, cross-channel marketing for B2B and B2C
“
Within three months of adopting Bulgarsoft CRM, LuxeTravel increased customer retention by 25%, doubled their lead conversion rate, and significantly improved their clients’ overall experience. They are now well-positioned to scale their business and expand their market reach.
Wendy Yip, Data Scientist, OCI
Benefits
Automate, predict, and remediate
with modern AI-powered incident
management.
Enhanced Customer Relationships
Centralized customer data enables personalized interactions, building stronger and more loyal relationships
Streamlined Sales Processes
Automated lead tracking, pipeline management, and reporting improve efficiency and close rates.
Improved Customer Support
Unified communication tools ensure faster response times and consistent service quality
Data-Driven Insights
Advanced analytics provide actionable insights into customer behavior, enabling better decision-making.
Increased Productivity
Integration with marketing, sales, and service tools simplifies workflows and boosts team efficiency.
Business outcomes and
strong ROI
Some of the results we’ve delivered
$40M
Saved for a client through AI-led IT
process automation
“
Within three months of adopting Bulgarsoft CRM, LuxeTravel increased customer retention by 25%, doubled their lead conversion rate, and significantly improved their clients’ overall experience. They are now well-positioned to scale their business and expand their market reach.
Wendy Yip, Data Scientist, OCI
Resources
What is a financial management system
Find out the answer by starting with the basics
explained in this overview of a financial
management system, its components, and the
latest technologies and the business advantages
they offer.
New technologies and innovations in
finance
Take a look at why 64% of CFOs say the
influence of their finance function has increased
in the past year and what intelligent
technologies can do to support finance's reach
and impact.
Event series for finance and risk
management
Learn about SAP finance and risk management
solutions from industry experts and peers.
Hosted by SAP and TA Cook (TAC), the events
showcase best practices, success stories, and
innovations.
Unify your sales planning and execution processes
Deliver responsive selling across all touchpoints with BULGARSOFT Sales. The modern, unified selling and buying approach of CX connects sales and commerce to service, marketing, and the entire customer experience.
Deliver efficient, personalized service across your channels
Help customers when and where they need you. Automate workflows for customer self-service, agent-assisted service, and field service engagements. Accelerate resolution with AI-driven recommendations, unified data visibility, and cross-organization collaboration tools.
Guided decisions based on key insights
Become a truly customer-centric business by leveraging insights from all CX touchpoints. Analyze complex business process flows, such as lead-to-order and quote-to-cash, to optimize for unparalleled business performance.
CUSTOMER RELATIONSHIP MANAGMENT FEATURES
BulgarSoft Customer Relationship Management (CRM)
Bulgarsoft CRM (Customer Relationship Management) systems are designed to help businesses build stronger customer relationships, drive sales, and improve customer retention
Overview
Generative AI
Overview