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Grow your revenue with next-
generation AI
Deepen customer relationships and close more deals with next-
generation AI and insights.
SOLUTION OVERVIEW
Create connected, AI-powered experiences
Empower your sales and marketing teams to close more deals and deliver more personalized customer journeys using AI-assisted guidance and predictive
insights.
Dynamics 365 Sales
Dynamics 365 Customer Insights
Generate more revenue in less time
Overview
Boost sales by empowering sellers with real-time
actionable insights and powerful productivity tools.
Close more deals
Meet customer needs in real time
Guide sales teams to success
PRODUCTS
Explore digital sales and marketing products
Dynamics 365 Sales
Close more deals and boost efficiency with an AI-powered sales solution.
Learn more
Dynamics 365 Customer Insights
Unite data and deliver personalized, connected customer journeys with next-
generation AI.
Learn More
LEARNING HUB
Explore sales and marketing resources
E-book
The AI Advantage e-book
Find out the ways AI tools help sales teams improve
their performance.
Download now
Infographic
Achieving Sales Success with AI
Read about the key benefits of investing in next-
generation AI to transform the seller and customer
experiences.
View infographic
Infographic
Close deals faster with Dynamics 365
Find out how to accelerate sales, personalize
engagement, and support collaboration with AI-
powered insights, tools, and automation.
View infographic
E-book
The Future of Sales
Learn how modern sales teams drive demand, engage
customers, and boost efficiency with AI tools and
collaboration capabilities.
Download now
Infographic
The new frontier of AI-powered sales
Get insights into how AI, collaboration, and selling tools
empower sellers to deepen customer relationships and
sell more, faster.
View infographic
Webinar
Accelerating sales with Dynamics 365
Discover ways to empower your sellers and deliver
personalization with next-generation AI tools.
Watch now
RESEARCH INSIGHTS
Recognized by top industry analysts
Find out why Microsoft was named a Leader in the 2024 Gartner® Magic Quadrant™ for Sales Force Automation Platforms.
1 2
SUCCESS STORIES
Real customers, real results
“My team has more time to dedicate to our customers,
activate new business processes, and be more
proactive.”
Raffaele Gerbi, IT Corporate e-Business Manager, MAPEI
Products
Dynamics 365 Sales
Dynamics 365 Customer Insights
Dynamics 365 Customer Service
“With…conversation intelligence, our Investec teams
can easily drill down for more detail [about] the
information they’re given.”
Jody Teren, Group Engagement Lead for the AI Data Team, Investec
Products
Dynamics 365 Sales
“Dynamics 365 enables us to deliver a well-crafted
experience and empower our entire global team.”
Antonio Achille, CEO, Natuzzi
Products
Dynamics 365 Sales
Dynamics 365 Customer Insights
“We can see the impact of…campaigns and more
personalized real-time journeys powered by…Customer
Insights.”
Liam Barnes, Global IT Director of Marketing Technologies, Campari Group
Products
Dynamics 365 Customer Insights
“The full visibility into our sales funnel, enabled by
Dynamics 365 Sales, drove up our average weekly
qualified leads.”
Mohammed Absar, VP Enterprise Systems, DP World
Products
Dynamics 365 Sales
“We have [Dynamics 365 Customer Insights] to unify all
of our data and help us do something valuable with it.”
Kevin Gleason, Global Brand and Marketing Director, Leatherman Tool Group
Products
Dynamics 365 Customer Insights
Next Steps
Get answers
Request additional help from a Dynamics 365 expert.
Take a guided tour
See how to empower sellers and marketers with a
closer look at Dynamics 365.
Start your tour
Try for free
Get hands-on experience with Dynamics 365
business applications for 30 days.
Start a free trial
Chat with a Dynamics 365 expert
Available M-F 9 AM to 5 PM.
Chat now
[1]
Gartner is a registered trademark and service mark and Magic Quadrant is a registered trademark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research
publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any
warranties of merchantability or fitness for a particular purpose.
[2]
Gartner, Magic Quadrant for Sales Force Automation Platforms, Adnan Zijadic, Guy Wood, Varun Agarwal, Steve Rietberg, 25 August 2024.
[3]
Gartner, Magic Quadrant for B2B Marketing Automation Platforms, Rick LaFond, Jeff Cohen, Alan Antin, Upasna Chandna, Nicholas Mortensen, 23 September 2024.
Solution overview
Products
Learning hub
Research insights
Success stories
Next steps
Follow Dynamics 365
Skip
Microsoft
Dynamics 365
Grow your revenue with
next-generation AI
Deepen customer relationships and close
more deals with next-generation AI and
insights.
SOLUTION OVERVIEW
Create connected, AI-
powered experiences
Empower your sales and marketing teams to
close more deals and deliver more
personalized customer journeys using AI-
assisted guidance and predictive insights.
Dynamics 365
Sales
Dynamics 365 Customer
Insights
Generate more revenue in less
time
Overview
Boost sales by empowering sellers with real-time
actionable insights and powerful productivity tools.
Close more deals
Meet customer needs in real time
Guide sales teams to success
PRODUCTS
Explore digital sales and
marketing products
Dynamics 365 Sales
Close more deals and boost efficiency with an
AI-powered sales solution.
Learn more
Dynamics 365 Customer Insights
Unite data and deliver personalized, connected
customer journeys with next-generation AI.
Learn More
LEARNING HUB
Explore sales and marketing
resources
E-book
The AI Advantage e-book
Find out the ways AI tools help sales
teams improve their performance.
Download now
Infographic
Achieving Sales Success with AI
Read about the key benefits of
investing in next-generation AI to
transform the seller and customer
experiences.
View infographic
Infographic
Close deals faster with Dynamics
365
Find out how to accelerate sales,
personalize engagement, and support
collaboration with AI-powered
insights, tools, and automation.
View infographic
E-book
The Future of Sales
Learn how modern sales teams drive
demand, engage customers, and
boost efficiency with AI tools and
collaboration capabilities.
Download now
Infographic
The new frontier of AI-powered
sales
Get insights into how AI,
collaboration, and selling tools
empower sellers to deepen customer
relationships and sell more, faster.
View infographic
Webinar
Accelerating sales with
Dynamics 365
Discover ways to empower your
sellers and deliver personalization
with next-generation AI tools.
Watch now
RESEARCH INSIGHTS
Recognized by top industry
analysts
Find out why Microsoft was named a Leader in
the 2024 Gartner® Magic Quadrant™ for Sales
Force Automation Platforms.
1 2
SUCCESS STORIES
Real customers, real results
“My team has more time to dedicate
to our customers, activate new
business processes, and be more
proactive.”
Raffaele Gerbi, IT Corporate e-Business
Manager, MAPEI
Products
Dynamics 365 Sales
Dynamics 365 Customer Insights
Dynamics 365 Customer Service
“With…conversation intelligence, our
Investec teams can easily drill down
for more detail [about] the
information they’re given.”
Jody Teren, Group Engagement Lead for the AI
Data Team, Investec
Products
Dynamics 365 Sales
“Dynamics 365 enables us to deliver a
well-crafted experience and empower
our entire global team.”
Antonio Achille, CEO, Natuzzi
Products
Dynamics 365 Sales
Dynamics 365 Customer Insights
“We can see the impact of…
campaigns and more personalized
real-time journeys powered by…
Customer Insights.”
Liam Barnes, Global IT Director of Marketing
Technologies, Campari Group
Products
Dynamics 365 Customer Insights
“The full visibility into our sales funnel,
enabled by Dynamics 365 Sales, drove
up our average weekly qualified
leads.”
Mohammed Absar, VP Enterprise Systems, DP
World
Products
Dynamics 365 Sales
“We have [Dynamics 365 Customer
Insights] to unify all of our data and
help us do something valuable with
it.”
Kevin Gleason, Global Brand and Marketing
Director, Leatherman Tool Group
Products
Dynamics 365 Customer Insights
Next Steps
Get answers
Request additional help from a Dynamics 365
expert.
Take a guided tour
See how to empower sellers and marketers with
a closer look at Dynamics 365.
Start your tour
Try for free
Get hands-on experience with Dynamics 365
business applications for 30 days.
Start a free trial
Chat with a Dynamics 365 expert
Available M-F 9 AM to 5 PM.
Chat now
[1]
Gartner is a registered trademark and service mark and
Magic Quadrant is a registered trademark of Gartner, Inc.
and/or its affiliates in the U.S. and internationally and are
used herein with permission. All rights reserved
Gartner does not endorse any vendor, product or service
depicted in its research publications, and does not advise
technology users to select only those vendors with the
highest ratings or other designation. Gartner research
publications consist of the opinions of Gartner's research
organization and should not be construed as statements of
fact. Gartner disclaims all warranties, expressed or implied,
with respect to this research, including any warranties of
merchantability or fitness for a particular purpose.
[2]
Gartner, Magic Quadrant for Sales Force Automation
Platforms, Adnan Zijadic, Guy Wood, Varun Agarwal, Steve
Rietberg, 25 August 2024.
[3]
Gartner, Magic Quadrant for B2B Marketing Automation
Platforms, Rick LaFond, Jeff Cohen, Alan Antin, Upasna
Chandna, Nicholas Mortensen, 23 September 2024.
Next steps
Follow Dynamics 365
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What's new
Surface Pro
Surface Laptop
Surface Laptop Studio 2
Surface Laptop Go 3
Microsoft Copilot
AI in Windows
Explore Microsoft products
Windows 11 apps
Microsoft Store
Account profile
Download Center
Microsoft Store Support
Returns
Order tracking
Microsoft Experience Centre
Recycling
Microsoft Store Promise
Education
Microsoft in education
Devices for education
Microsoft Teams for Education
Microsoft 365 Education
Office Education
Educator training and development
Deals for students and parents
Azure for students
Business
Microsoft Cloud
Microsoft Security
Azure
Dynamics 365
Microsoft 365
Microsoft 365 Copilot
Microsoft Teams
Small Business
Developer & IT
Microsoft Developer
Documentation
Microsoft Learn
Microsoft Tech Community
Azure Marketplace
AppSource
Microsoft Power Platform
Visual Studio
Company
Careers
About Microsoft
Company news
Privacy at Microsoft
Investors
Sustainability
English (United Kingdom)
Your Privacy Choices
Consumer Health Privacy
Contact Microsoft
Privacy
Manage cookies
Terms of use
Trademarks
About our ads
EU Compliance DoCs
Regulatory reporting
© Microsoft 2025