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Dynamics 365 Field Service
Transform your service operations, deliver exceptional service, and
improve customer experiences.
OVERVIEW
Optimize service operations
Transform your service operations with generative AI, the Internet of Things (IoT), and
mixed reality.
Benefit from self-service scheduling
Gain visibility into appointments in real time via the
customer portal, built on Microsoft Power Apps.
Automate communication
Provide post-engagement surveys
Optimize technician
schedules throughout the
workday with an interactive
agent
Explore how our Scheduling Operations Agent enables dispatchers to
quickly and easily optimize schedules for technicians as conditions change
throughout the workday.
PRICING
Dynamics 365 Field Service pricing
Dynamics 365 Field Service
Get complete field service management, including step-by-step guides and
remote expert assistance.
$105.00
user/month
Dynamics 365 Field Service Contractor
Seamlessly assign and manage external frontline technicians.
$50.00
user/month
PARTNERS
Discover Microsoft partners
Consulting services
Access a wide range of architecture planning,
implementation, and support services.
Browse services
Partner apps
Extend and enhance your Dynamics 365 solution
with hundreds of prebuilt apps.
Browse apps
FastTrack for Dynamics 365
Go live confidently with onboarding and training led
by Microsoft experts and partners.
Learn more
The Total Economic Impact™ Of Microsoft Dynamics 365 Field Service
Learn the cost savings and business benefits enabled by Dynamics 365 Field Service in this commissioned study conducted by Forrester Consulting.
1
346%
Return on
investment
$42.65M
Benefits present
value
<6
Months to payback
CUSTOMER STORIES
How customers are using Field Service
Learn how G&J Pepsi used Field Service to exceed
service expectations, maximizing revenue and cost
savings.
Products
Dynamics 365 Field Service
Read how Phillips Corporation modernized its service
operations and increased revenue using Field Service.
Products
Dynamics 365 Field Service
Discover how insurance company Santam streamlined
processes to reduce tradeoffs between speed and
quality.
Products
Dynamics 365 Field Service
Find out how Dyno-Rod reduced friction in field service
and improved outcomes.
Products
Dynamics 365 Field Service
RESOURCES
Explore reports, blogs, and demos
Blog
Recognized as a Leader
Microsoft is named a worldwide Leader in IDC
MarketScape for Field Service.
Read the blog
Next steps
Try Dynamics 365 Field Service
Deliver exceptional, proactive service that resolves customer issues the first time.
Chat with a Dynamics 365 specialist
Available M-F 6 AM to 3 PM PT.
Chat now
Request a call
Have a Dynamics 365 representative contact you.
Send request
Call Sales
Available M-F 6 AM to 3 PM PT.
Call (800) 642 7676
Overview
Pricing
Partners
Customer stories
Resources
Next steps
[1]
Results are over three years for a composite organization based on customers interviewed for a commissioned study delivered by Forrester Consulting, The Total Economic Impact™ Of Microsoft
Dynamics 365 Field Service, December 2023.
Follow Dynamics 365
Skip
Microsoft
Dynamics 365
Dynamics 365 Field Service
Transform your service operations, deliver
exceptional service, and improve customer
experiences.
OVERVIEW
Optimize service operations
Transform your service operations with generative
AI, the Internet of Things (IoT), and mixed reality.
Benefit from self-service scheduling
Gain visibility into appointments in real time via the
customer portal, built on Microsoft Power Apps.
Automate communication
Provide post-engagement surveys
Optimize technician
schedules throughout the
workday with an
interactive agent
Explore how our Scheduling Operations Agent
enables dispatchers to quickly and easily optimize
schedules for technicians as conditions change
throughout the workday.
PRICING
Dynamics 365 Field Service
pricing
Dynamics 365 Field Service
Get complete field service management, including
step-by-step guides and remote expert assistance.
$105.00
user/month
Dynamics 365 Field Service Contractor
Seamlessly assign and manage external frontline
technicians.
$50.00
user/month
PARTNERS
Discover Microsoft partners
Consulting services
Access a wide range of architecture planning,
implementation, and support services.
Browse services
Partner apps
Extend and enhance your Dynamics 365
solution with hundreds of prebuilt apps.
Browse apps
FastTrack for Dynamics 365
Go live confidently with onboarding and
training led by Microsoft experts and partners.
Learn more
The Total Economic Impact™
Of Microsoft Dynamics 365
Field Service
Learn the cost savings and business benefits
enabled by Dynamics 365 Field Service in this
commissioned study conducted by Forrester
Consulting.
1
346%
Return on investment
$42.65M
Benefits present value
<6
Months to payback
CUSTOMER STORIES
How customers are using Field
Service
Learn how G&J Pepsi used Field
Service to exceed service expectations,
maximizing revenue and cost savings.
Products
Dynamics 365 Field Service
Read how Phillips Corporation
modernized its service operations and
increased revenue using Field Service.
Products
Dynamics 365 Field Service
Discover how insurance company
Santam streamlined processes to
reduce tradeoffs between speed and
quality.
Products
Dynamics 365 Field Service
Find out how Dyno-Rod reduced
friction in field service and improved
outcomes.
Products
Dynamics 365 Field Service
RESOURCES
Explore reports, blogs, and
demos
Blog
Recognized as a Leader
Microsoft is named a worldwide
Leader in IDC MarketScape for Field
Service.
Read the blog
Next steps
Try Dynamics 365 Field
Service
Deliver exceptional, proactive service that
resolves customer issues the first time.
Chat with a Dynamics 365 specialist
Available M-F 6 AM to 3 PM PT.
Chat now
Request a call
Have a Dynamics 365 representative contact
you.
Send request
Call Sales
Available M-F 6 AM to 3 PM PT.
Call (800) 642 7676
Next steps
[1]
Results are over three years for a composite
organization based on customers interviewed for a
commissioned study delivered by Forrester
Consulting, The Total Economic Impact™ Of
Microsoft Dynamics 365 Field Service, December
2023.
Follow Dynamics 365
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What's new
Surface Pro
Surface Laptop
Surface Laptop Studio 2
Surface Laptop Go 3
Microsoft Copilot
AI in Windows
Explore Microsoft products
Windows 11 apps
Microsoft Store
Account profile
Download Center
Microsoft Store support
Returns
Order tracking
Certified Refurbished
Microsoft Store Promise
Flexible Payments
Education
Microsoft in education
Devices for education
Microsoft Teams for Education
Microsoft 365 Education
How to buy for your school
Educator training and development
Deals for students and parents
Azure for students
Business
Microsoft Cloud
Microsoft Security
Dynamics 365
Microsoft 365
Microsoft Power Platform
Microsoft Teams
Microsoft 365 Copilot
Small Business
Developer & IT
Azure
Microsoft Developer
Documentation
Microsoft Learn
Microsoft Tech Community
Azure Marketplace
AppSource
Visual Studio
Company
Careers
About Microsoft
Company news
Privacy at Microsoft
Investors
Diversity and inclusion
Accessibility
Sustainability
English (United States)
Your Privacy Choices
Consumer Health Privacy
Sitemap
Contact Microsoft
Privacy
Manage cookies
Terms of use
Trademarks
Safety & eco
Recycling
About our ads
© Microsoft 2025