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MICROSOFT DYNAMICS 365
The new era of AI-powered
business
Adapt and innovate with intelligent CRM and ERP business applications.
OVERVIEW
Shape the future of your business
Connect your teams, processes, and data across your entire org to create exceptional customer experiences and operational agility.
Put AI to work
Be more efficient with Microsoft
Copilot for Dynamics 365—built-in
AI-powered experiences available
for select licenses at no additional
cost.
Bring data together
Get a complete picture of your
entire business by connecting and
accessing organizational data from
hundreds of sources.
Increase productivity
Collaborate and be more
productive by sharing information
and insights in the tools you work in
—including Microsoft Teams and
Microsoft 365.
Adapt to what’s next
Quickly modify processes to
respond to changing needs by
bringing the low-code tools of
Microsoft Power Platform together
with Dynamics 365.
SOLUTIONS
Any organization. Every possibility.
Know your customers to increase sales
Grow your revenue by using AI and real-time insights
to understand customers, personalize journeys, and
close more deals.
Learn more
Personalize service experiences
Move beyond traditional finance
Deliver more supply chain agility
Ready your business for growth
PRODUCT DEMOS
Do more with Dynamics 365 and AI
See how AI works with Dynamics 365 applications to give every team an edge.
Close more deals and deepen customer relationships with AI assistance.
Dynamics 365 Sales
Sales
APPS AND ADD-ONS
Enhance Dynamics 365 with apps from industry-leading partners
Add apps that help you tailor Dynamics 365 to better meet your specific business needs.
Zoom Information, Inc.
ZoomInfo
Prospect and cleanup lead, contact
and account data with ZoomInfo’s
4.6
(8767)
Rated (#=ratingAverage#) stars out of 5 stars, by 8767 users.
Learn More
Sprout Social
Sprout Social for
Microsoft Dynamic
Engage in better sales and
customer care conversations usin
4.5
(3799)
Rated (#=ratingAverage#) stars out of 5 stars, by 3799 users.
Learn More
ADP
ADP Workforce Now
Outbound
Integrate HCM and ERP systems to
incorporate people data with your
4.3
(3494)
Rated (#=ratingAverage#) stars out of 5 stars, by 3494 users.
Learn More
PandaDoc
PandaDoc for
Microsoft Dynamics
PandaDoc + Microsoft Dynamics
CRM Automates Your Sales Proce
4.8
(2612)
Rated (#=ratingAverage#) stars out of 5 stars, by 2612 users.
Learn More
View all apps
CUSTOMER STORIES
How customers innovate with
Dynamics 365
“Microsoft Dynamics 365 has been the tool from the
start because of its extraordinary flexibility."
Christina Schull, Chief Information Officer, Alltech
Products
Dynamics 365 Finance
Dynamics 365 Supply Chain Management
“Business Central is very agile, and the features are
flexible, so it is very easy for us to install and maintain”
Julie Parizel, ERP Transformation Program Manager, Michelin
Products
Dynamics 365 Business Central
“With Dynamics 365, total cost of ownership went
down by as much as 40 percent compared to our
previous solution.”
Pepijn Brinkhoff, Lead Product Owner, ABN AMRO
40%
Reduction in cost of ownership
Products
Dynamics 365 Customer Service
Dynamics 365 Sales
Dynamics 365 Customer Insights
“Copilot in Dynamics 365 Customer Insights lets us
move quickly, effectively, and efficiently.”
Art delaCruz, Chief Executive Officer, Team Rubicon
Products
Dynamics 365 Customer Insights
"Essentially, everything—invoices, payments, expense
reports, all of it—is pushed straight into Business
Central ... it’s just fantastic"
Tammy Koehler, Chief Financial Officer, Andretti Indoor Karting & Games
USD$300,000 to USD$500,000 per
year
Cost Savings
Products
Dynamics 365 Business Central
FEATURED NEWS
What’s new and notable
Announcing autonomous agents in Dynamics 365
Accelerate your AI adoption with autonomous agents that handle essential business tasks
for sales, service, finance and supply chain teams.
Learn more
Inside Microsoft’s AI
transformation
In this WorkLab report, Microsoft leaders
share insights and learnings on how
Microsoft Copilot has benefited and
redefined their business.
Read the report
Leadership in the AI Era
Discover strategies and best practices for
successfully adopting AI to drive revenue
and boost efficiency.
Get the e-book
Transforming ERP with
generative AI
Learn how AI-enabled ERP platforms help
you protect, connect, and get more from
your data—resulting in improved business
outcomes.
Read the blog
NEXT STEPS
Get started with Dynamics 365
Try for free
Get hands-on experience with Dynamics 365 business applications for 30 days.
Chat with a Dynamics 365 expert
Available M-F 9 AM to 5 PM.
Chat now
Request a call back
Have a Dynamics 365 expert contact you
Send request
Call a Dynamics 365 expert
Available M-F 9 AM to 5 PM.
Call (0)800 026 0329
Overview
Solutions
Product demos
Apps and add-ons
Customer stories
Featured news
Next steps
[1]
Results are over three years for a composite organization based on customers interviewed for a commissioned study delivered by Forrester Consulting, The Total Economic Impact™ of Microsoft Dynamics 365 Customer
Insights, April 2024.
[2]
Results are over three years for a composite organization based on customers interviewed for a commissioned study delivered by Forrester Consulting, The Total Economic Impact™ of Microsoft Dynamics 365 Customer
Service, February 2024.
[3]
Results are over three years for a composite organization based on customers interviewed for a commissioned study delivered by Forrester Consulting, The Total Economic Impact™ of Microsoft Dynamics 365 Field Service,
December 2023.
[4]
Results are over three years for a composite organization based on interviewed customers. The Total Economic Impact™ of Microsoft Dynamics 365 ERP, a commissioned study conducted by Forrester Consulting, March
2024.
[5]
Forbes Advisor, Best Cloud ERP Software of 2024, Amy Nichol Smith, March 24, 2024.
Follow Dynamics 365
Skip
Microsoft
Dynamics 365
Gain the competitive edge you need with
powerful AI and Cloud solutions at Microsoft
Ignite.
Watch now
MICROSOFT DYNAMICS 365
The new era of AI-
powered business
Adapt and innovate with intelligent CRM and
ERP business applications.
OVERVIEW
Shape the future of your
business
Connect your teams, processes, and data
across your entire org to create exceptional
customer experiences and operational
agility.
Put AI to work
Be more efficient with Microsoft Copilot for
Dynamics 365—built-in AI-powered
experiences available for select licenses at no
additional cost.
Bring data together
Get a complete picture of your entire business
by connecting and accessing organizational
data from hundreds of sources.
Increase productivity
Collaborate and be more productive by sharing
information and insights in the tools you work
in—including Microsoft Teams and Microsoft
365.
Adapt to what’s next
Quickly modify processes to respond to
changing needs by bringing the low-code tools
of Microsoft Power Platform together with
Dynamics 365.
SOLUTIONS
Any organization. Every
possibility.
Know your customers to increase sales
Grow your revenue by using AI and real-time
insights to understand customers, personalize
journeys, and close more deals.
Learn more
Personalize service experiences
Move beyond traditional finance
Deliver more supply chain agility
Ready your business for growth
PRODUCT DEMOS
Do more with Dynamics 365
and AI
See how AI works with Dynamics 365
applications to give every team an edge.
Close more deals and deepen
customer relationships with AI
assistance.
Dynamics 365 Sales
Sales
APPS AND ADD-ONS
Enhance Dynamics 365 with
apps from industry-leading
partners
Add apps that help you tailor Dynamics 365 to
better meet your specific business needs.
Zoom Information, Inc.
ZoomInfo
Prospect and cleanup lead, contact and account
data with ZoomInfo’s integration to Dynamics
4.6
(8767)
Rated (#=ratingAverage#) stars out of 5 stars, by 8767 users.
Learn More
Sprout Social
Sprout Social for Microsoft
Dynamics 365
Engage in better sales and customer care
conversations using social media data from
4.5
(3799)
Rated (#=ratingAverage#) stars out of 5 stars, by 3799 users.
Learn More
ADP
ADP Workforce Now Outbound
Integration
Integrate HCM and ERP systems to incorporate
people data with your business management
4.3
(3494)
Rated (#=ratingAverage#) stars out of 5 stars, by 3494 users.
Learn More
PandaDoc
PandaDoc for Microsoft
Dynamics
PandaDoc + Microsoft Dynamics CRM
Automates Your Sales Process to Boost
4.8
(2612)
Rated (#=ratingAverage#) stars out of 5 stars, by 2612 users.
Learn More
View all apps
CUSTOMER STORIES
How customers innovate with
Dynamics 365
“Microsoft Dynamics 365 has been
the tool from the start because of its
extraordinary flexibility."
Christina Schull, Chief Information Officer,
Alltech
Products
Dynamics 365 Finance
Dynamics 365 Supply Chain Management
“Business Central is very agile, and the
features are flexible, so it is very easy
for us to install and maintain”
Julie Parizel, ERP Transformation Program
Manager, Michelin
Products
Dynamics 365 Business Central
“With Dynamics 365, total cost of
ownership went down by as much as
40 percent compared to our previous
solution.”
Pepijn Brinkhoff, Lead Product Owner, ABN
AMRO
40%
Reduction in cost of ownership
Products
Dynamics 365 Customer Service
Dynamics 365 Sales
Dynamics 365 Customer Insights
“Copilot in Dynamics 365 Customer
Insights lets us move quickly,
effectively, and efficiently.”
Art delaCruz, Chief Executive Officer, Team
Rubicon
Products
Dynamics 365 Customer Insights
"Essentially, everything—invoices,
payments, expense reports, all of it—
is pushed straight into Business
Central ... it’s just fantastic"
Tammy Koehler, Chief Financial Officer,
Andretti Indoor Karting & Games
USD$300,000 to USD$500,000
per year
Cost Savings
Products
Dynamics 365 Business Central
FEATURED NEWS
What’s new and notable
Announcing autonomous agents in
Dynamics 365
Learn more
Inside Microsoft’s AI transformation
Read the report
Leadership in the AI Era
Get the e-book
Transforming ERP with generative AI
Read the blog
NEXT STEPS
Get started with Dynamics 365
Try for free
Get hands-on experience with Dynamics 365
business applications for 30 days.
Chat with a Dynamics 365 expert
Available M-F 9 AM to 5 PM.
Chat now
Request a call back
Have a Dynamics 365 expert contact you
Send request
Call a Dynamics 365 expert
Available M-F 9 AM to 5 PM.
Call (0)800 026 0329
Next steps
[1]
Results are over three years for a composite organization
based on customers interviewed for a commissioned study
delivered by Forrester Consulting, The Total Economic
Impact™ of Microsoft Dynamics 365 Customer Insights, April
2024.
[2]
Results are over three years for a composite organization
based on customers interviewed for a commissioned study
delivered by Forrester Consulting, The Total Economic
Impact™ of Microsoft Dynamics 365 Customer Service,
February 2024.
[3]
Results are over three years for a composite organization
based on customers interviewed for a commissioned study
delivered by Forrester Consulting, The Total Economic
Impact™ of Microsoft Dynamics 365 Field Service, December
2023.
[4]
Results are over three years for a composite organization
based on interviewed customers. The Total Economic
Impact™ of Microsoft Dynamics 365 ERP, a commissioned
study conducted by Forrester Consulting, March 2024.
[5]
Forbes Advisor, Best Cloud ERP Software of 2024, Amy
Nichol Smith, March 24, 2024.
Follow Dynamics 365
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What's new
Surface Pro
Surface Laptop
Surface Laptop Studio 2
Surface Laptop Go 3
Microsoft Copilot
AI in Windows
Explore Microsoft products
Windows 11 apps
Microsoft Store
Account profile
Download Center
Microsoft Store Support
Returns
Order tracking
Microsoft Experience Centre
Recycling
Microsoft Store Promise
Education
Microsoft in education
Devices for education
Microsoft Teams for Education
Microsoft 365 Education
Office Education
Educator training and development
Deals for students and parents
Azure for students
Business
Microsoft Cloud
Microsoft Security
Azure
Dynamics 365
Microsoft 365
Microsoft 365 Copilot
Microsoft Teams
Small Business
Developer & IT
Microsoft Developer
Documentation
Microsoft Learn
Microsoft Tech Community
Azure Marketplace
AppSource
Microsoft Power Platform
Visual Studio
Company
Careers
About Microsoft
Company news
Privacy at Microsoft
Investors
Sustainability
English (United Kingdom)
Your Privacy Choices
Consumer Health Privacy
Contact Microsoft
Privacy
Manage cookies
Terms of use
Trademarks
About our ads
EU Compliance DoCs
Regulatory reporting
© Microsoft 2025